Privacy Policy
Legal
Plain language summary: We collect only what we need to provide support and send updates. We do not sell your data. We do not share it with third parties for advertising. You can ask us to delete your information at any time.
Who We Are
Flōw is a Framer template created and maintained by a small independent design team. This Privacy Policy explains how we handle personal information collected through our website, contact forms, and template purchase process.
Information We Collect
We collect information in the following ways:
Purchase information — name, email address, and transaction details collected by Framer Marketplace at the time of purchase. We do not store payment card details.
Contact form submissions — name, email address, and message content when you contact us through our website.
Email communications — any information you voluntarily share when emailing us for support.
Website analytics — anonymous usage data collected by Framer's built-in analytics, including page views and general location data. No personal identifiers are collected.
How We Use Your Information
We use the information we collect solely for the following purposes:
To process and fulfil your template purchase
To provide customer support and respond to your questions
To send you template updates and important notices (if you opted in)
To improve the template based on feedback
To comply with legal obligations
We do not use your information for advertising, profiling, or any purpose beyond what is listed above.
Information We Do Not Collect
We want to be clear about what we do not do:
We do not sell your personal data to any third party
We do not share your information with advertisers
We do not track your behaviour across other websites
We do not collect sensitive personal information
We do not use cookies for tracking or advertising purposes
Third-Party Services
Our website is built on Framer, which has its own privacy policy governing data collected through the platform. Template purchases are processed through the Framer Marketplace, which handles payment and transaction data independently.
We encourage you to review Framer's privacy policy at framer.com/privacy for details on how they handle your data.
Data Retention
We retain your personal information only for as long as necessary to provide support and fulfil our legal obligations. Contact form submissions and support emails are retained for up to 2 years and then permanently deleted.
If you request deletion of your data at any time, we will process that request within 30 days.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate information
Deletion — request that we delete your personal data
Portability — request your data in a portable format
Objection — object to processing of your personal data
Withdrawal — withdraw consent for communications at any time
To exercise any of these rights, contact us at the email address below.
Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Significant changes will be communicated to buyers via email where possible.
Contact
For any privacy-related questions, data requests, or concerns, please feel free to contact our team.